Testimonial

5 days ago

service is professional, pump serviced in good condition, even helped to fix the leak. when installing minimize spills and ensure clean workspace. recommended.

a month ago

Excellent arrangement and workmanship on the water pump installation. The team demonstrated great professionalism and attention to detail.👍🏻

2 months ago

Really happy with the service! The team was very efficient and professional in helping me install the water pump. Everything was handled smoothly and quickly, and they took the time to explain things clearly. On top of that, they were friendly and approachable throughout the whole process. Great service and definitely recommended!

5 months ago

We would like to express our heartfelt appreciation to the boss of My Hydropump Sdn Bhd for generously sponsoring a water pump to Persatuan Syukur Penyayang Pulau Pinang (Non-Profit Care Centre).

Your kindness and generosity have greatly eased our burden, and the elderly are truly happy and grateful to finally have normal water supply again.

Although no charges were imposed for the service, the team demonstrated professionalism, kindness, attentiveness, and great efficiency throughout the entire process.

We are sincerely grateful for Hydropump’s generosity and support. Thank you very much 🙏

6 months ago

Quick and good service

6 months ago

Good customer service and responsive

6 months ago

Mr Ten was amazing and the whole experience of reaching out to them to the fix and billing was seamless and very professional.

7 months ago

Very professional service with high technical skill from early assessment to solution proposal, installation, verification and post-sale services. Mr Lau and his team did fantastic work in entire job, they also successfully rectified the root cause of water leakage in my house and help to solve the problem accordingly.

Outstanding customer service from Ms Tan who patiently hearing my questions, concerns, and provided timely and satisfactory answer/solution.

Good solution and great team who can help to solve water pressure worries from customer.

Thanks!

9 months ago

I ordered a full water pump system and tank set from this company to improve the water pressure at my home. Their work was truly excellent and professional, especially the senior technician, Mr. Lau. His workmanship was very neat and he delivered exactly what I wanted.
Secondly, I’d like to mention Ms. Tan from the admin team. Her customer service was outstanding, she handled everything quickly and efficiently without any delays.
The entire team was perfect. Highly recommended

1 year ago

Fast & professional job done!

1 year ago

Excellent service from the team. Technician Lau was punctual, knowledgeable, and carried out the work efficiently. I’m very satisfied with the overall experience and would not hesitate to recommend this company to others.

1 year ago

My Groudfos water pump failed during a Saturday. As it was a weekend, I just searched on Google and called Hydropump by chance. They were very nice and even sent their technician to drop by that afternoon. After diagnosis and found that my Groundfos pump needs to be replaced as it had multiple parts of failure, their office recommended their brand Aulent. After install, it was surprisingly much more silent. Vibrations can't be detected either which was excellent. Most importantly, it does not turn on and off constantly which was the issue I had with Groundfos that ultimately caused it to burn out itself.

Kudos to the office team who handled by case from phone to Whatsapp and thanks to the technician Mr Lau with his assistant who did a prompt job on the replacement.

PS. Please get yourself a Facebook account too. It was not easy to find you on Google and only by chance. Hope you get more customers though promoting yourselves more

1 year ago

Hi,
I bought a water pressure pump about a week ago and installed it by a plumber. After installation I faced issues with it as the pump switching on and off itself within few seconds. My plumber has no idea about it. Thankfully, I found Hydro Pump Service thru Google and explained to them my problem. Within 24 hours, They solved all the problems efficiently at a very reasonable cost. Really appreciated their quick and professional service! I recommend Hydro pump service. Tq

2 years ago

the phone called super many times! email and called also unable reach. think that this company had well CLOSED! due to DONT WANT BUSINESS!

2 years ago

Your contact number cannot call through, pls share correct contact number, need help to fix water leaking.

2 years ago

My original pump is failure, so i ask hydropump team to help me solve the problem , although my pump is not install by them. But they still help me to solve the problem , and also explaining the water pressure knowledge for me. Technician John is very professional , he also help me to solve my water tape leaking problem. Thank you very much

Highly recommend to all if facing any water pressure problem👍

2 years ago

Hydropump has resolved my home water pressure issue after appointing them to look into the issue which we have endured for a long time. Their Customer Service and After Sales Support level is excellent and they are very commited to resolve those after sales service issues I have encountered as soon as possible. Hydropump is highly recommend as your supplier of choice for all your home water pressure issues.

2 years ago

Silent pump, just installed. Works as it should be for now. Will see the performance in another 6 months

2 years ago

Stable and good water pressure for household use. Kudos to KH Lim and his team 👍🏼

3 years ago

Initially they provide good service. But eventually when issue arise, it is a totally different story to tell. Their technician can be quite sarcastic and also very irresponsible. They are supposed to be the so called professional in tank and pump and giving their professional advise, so we as customers also expect professional advise from them before and after purchase. But that is not the case for my side. All I could say is I am very disappointed. And the whole system is not cheap so of course we do not expect this kind of service. That is not the right way to treat customers.

4 years ago

This company is quick to offer and do everything. Then after 6 to 8 months when we call them to come and check, there's no sign! No responsibility to follow up despite customers request after calling them.....

4 years ago

Thanks a lot Ten Lau and his team for the great service.😊
Before installing the Hydropump, we can only shower at selected timing due to low water pressure which resulted from high demand, unless you are fine to shower with little water 😂
And you cannot use washing machine when you are showering else almost no water coming out from the shower head. After installing Hydropump, miracle happen, all of us can shower at the same time, washing machine can use at the same time, and i can also watering my plants at the same time 😊
Unbelievable right ？Try it yourself, i believe you will love Hydropump 🥰

4 years ago

Their service is excellent ,I can’t quarantee 100% perfect but at least they can meet 99.9% satisfaction .problem solve within 24hours even at CNY .

4 years ago

Fast service, neat and clean.
Good job

4 years ago

Responsive and professional service - problem highlighted late night and service done next day morning, issue resolved.

4 years ago

Bad service ever, a simple task can make it a thousand times worse. Would give 0 star if possible

4 years ago

Worse service ever! Tauke got water inside his brain!

4 years ago

Exceptional and meticulous service. Mr Khoon and Mr Ten Lau are very helpful and are great at finding comprehensive solutions to your plumbing solutions. Work is clean and neat.

4 years ago

4 years ago